This FAQ (Frequently Asked Questions) is being continually updated.

Who are Pless?

A. Pless & Priceless Computing are trading names for Dins Technologies Limited. We are an established, family run company specializing in computers and components supply to the trade and public.

Is there any difference in prices and actual stock you hold between your website and your stores?

A. Yes there is, www.pless.co.uk is run independent from Priceless Computing and therefore can offer more stock at better prices.

Can I order online and arrange to pickup the items from one of your stores?

A. Yes and no, you are more than welcome to visit any of our stores to purchase items but we can't take online payment for goods being collected. Please call to check stock levels before calling at our stores. Commerce St branch can be contacted on 0141 420 3735, Argyle St on 0141 204 2755/53.

If I order something now, how long will I have to wait before it’s delivered?

A. We always try our best to send orders out same day so that you can receive them on the next working day (Mon-Fri) however, if goods are temporarily out of stock or our order backlog is too large, the goods will be sent out the next working day. In any case you should normally receive your order within 3 working days.

Can you specify a timed delivery?

A. Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.

When do I pay for goods I order?

A. When you checkout, you will be redirected to a safe and secure payment gateway where you enter your credit/debit card details. Upon successful completion of this stage, your credit/debit card will be pre-authorised for the amount you have agreed and your card will not be debited until your goods are ready to be despatched.

How can I pay for my order?

A. We currently accept Visa/Mastercard/Solo/Debit and Switch. We do not accept Visa Electron/Amex or credit cards issued outside of the UK.

Is it safe to use my credit card online?

A. If you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. Given the above, in practise putting your card details into a secure Internet site are much safer than giving them over an unsecured telephone line.

Why isn't my credit card being accepted?

A. There could be a number of reasons why your payment is not being accepted. The most common of these will be an "AVS CV2 DECLINED (Card declined)", you will get this message when either the security number on the back of your card is entered incorrectly or you are using a card which is not registered to the address you have supplied. If you are getting a "ISSUE NUMBER TOO LONG (Exception)", this is Switch card related, you should only enter the relevant information e.g. If you have an issue number on your card then enter this and not the start date and if you don't have an issue number then only fill in the start date.

How do I check the status of my order?

A. Simply login with your account details on the home page of our site and you will see a submenu on the right hand side, here you can view a history of your orders and check the status of your current orders.

If I've placed an order on your site, am I able to amend it later?

A. If you're order has already begun to be processed then you will not be able to amend your order. We start work on your order as soon as you hit the checkout button, therefore amendments may not always be possible.

If I am not home when the couriers try and deliver my order what happens to it?

A. If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

My order has been awaiting dispatch for over three days now, what should I do?

A. There maybe a problem with one or more of the items on your order. Please contact our Customer Support Team (0141-420-3735) as soon as possible and we will investigate any hold up with the order and advise you on the best way to rectify the issue.

Can you specify a timed delivery?

A. Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.